Polisi Bayaran Balik dan Pemulangan

Refund Policy

Last updated: May 2025

Pada Caluanie Muelear Mengoksida, customer satisfaction is our top priority. We want you to be completely happy with your purchase. However, due to the nature of our products, we have specific guidelines regarding refunds and returns.

Please read our Refund Policy carefully to understand your rights and options.

1. Refund Eligibility

Refunds will only be considered in the following cases:

• Defective or Damaged Products: If you receive a product that is damaged or defective, we will offer a full refund or replacement. You must notify us within 7 days of receiving the product.

• Incorrect Product Received: If we send you the wrong product, we will offer a full refund or send you the correct product at no additional cost. Please contact us within 7 days of receiving your order to report any discrepancies.

Please note that Caluanie Muelear Mengoksida products are specialized and may not be eligible for return if opened or used, unless they are defective or damaged.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at infocaluanieshop@gmail.com within 7 days of receiving your order.

2. Provide Details: Include your order number, the product in question, and a description of the issue. For damaged or defective items, please provide photos to help us assess the situation.

3. Return Instructions: If applicable, we will provide you with return instructions. Items must be returned in their original condition and packaging.

3. Refund Process

Once your return is received and inspected (if applicable), we will notify you of the status of your refund. If your return is approved, we will process your refund to the original method of payment. Please note that it may take several business days for the refund to appear on your statement, depending on your payment provider.

4. Non-Refundable Items

Certain products are not eligible for a refund, including:

• Products that have been used or opened (unless defective).

• Products that are not returned in their original packaging.

Please ensure that you carefully review your order before completing your purchase.

5. Shipping Costs

• Shipping Charges: Shipping charges are non-refundable. If you receive a defective or incorrect product, we will cover the return shipping costs.

• Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect product. In such cases, we will cover the return shipping.

6. Exchanges

If you need an exchange due to an incorrect or damaged product, please contact us within 7 days of receiving your order. We will either send you a replacement or provide a full refund if we are unable to fulfill your request.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy or need assistance with a return or refund request, please contact us at:

Caluanie Muelear Mengoksida
e-mel: infocaluanieshop@gmail.com
Phone: +1213 222 6615

Disclaimer: This Refund Policy is a general guideline and may need to be adjusted to comply with regional laws and regulations. It is recommended to consult with a legal professional to ensure that your refund policy is fully compliant with relevant consumer protection laws.